LuckyWave

Introduction

LuckyWave is operated by LuckyWave Gaming Ltd (referred to in this policy as "we", "us" or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website and services.

LuckyWave holds a licence issued by the UK Gambling Commission (UKGC) under account number 000-099999-R-123456-001. As a UK-licensed operator, we are required to comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

Data Controller

The data controller responsible for your personal information is LuckyWave Gaming Ltd. If you have any questions about how we handle your data, please contact our support team, who are available 24 hours a day, 7 days a week.

Information We Collect

We may collect and process the following categories of personal data:

  • Identity data: your full name, date of birth and username.
  • Contact data: your email address, telephone number and postal address.
  • Financial data: payment method details, transaction history and withdrawal information. We accept deposits via Visa, Mastercard, PayPal and Skrill, and process withdrawals via Visa, PayPal and Skrill.
  • Technical data: IP address, browser type and version, device information and login data.
  • Usage data: information about how you interact with our site, including games played, session duration and promotional activity.
  • Verification data: identity documents and supporting materials required to verify your account and comply with our regulatory obligations.

How We Use Your Information

We use your personal data for the following purposes:

  1. To create and manage your account and provide access to our services, including our selection of 1,800+ games, 1,500+ slots and 80+ live tables.
  2. To process deposits and withdrawals in GBP and administer bonuses such as our welcome offer and weekly cashback promotion.
  3. To comply with our legal and regulatory obligations as a UKGC-licensed operator, including age verification, responsible gambling checks and anti-money laundering requirements.
  4. To communicate with you about your account, transactions, promotions and updates to our terms or policies.
  5. To detect, investigate and prevent fraudulent or unlawful activity.
  6. To improve and personalise our services and responsive web app experience.

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract: processing is necessary to provide you with our gaming services.
  • Legal obligation: we must process certain data to comply with UKGC licensing conditions and applicable law.
  • Legitimate interests: we process data to protect our business, prevent fraud and improve our services, where such interests are not overridden by your rights.
  • Consent: where we rely on your consent (for example, for marketing communications), you may withdraw it at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. We may share your data with:

  • Payment processors and financial institutions to facilitate deposits and withdrawals.
  • Identity verification and fraud prevention providers to meet our regulatory obligations.
  • Game software providers who supply the titles available on our platform.
  • Regulatory and law enforcement authorities, including the UK Gambling Commission, where required by law.
  • IT and hosting service providers who support the operation of our platform.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. UKGC-licensed operators are generally required to retain certain records for a minimum of five years following the end of a customer relationship.

Restricted Countries

Our services are not available to residents of the United States, France or the Netherlands. We do not knowingly collect personal data from individuals located in these jurisdictions. If we become aware that we have inadvertently done so, we will take steps to delete that data promptly.

Cookies

We use cookies and similar tracking technologies to operate and improve our website, remember your preferences and analyse site usage. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our site.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure of your data in certain circumstances.
  • The right to restrict processing of your data.
  • The right to data portability in certain circumstances.
  • The right to object to processing based on legitimate interests.
  • The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team. We will respond to your request within the timeframes required by applicable law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the relevant account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or a prominent notice on our website. The date at the top of this page will indicate when the policy was last revised. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team. Our team is available 24/7 to assist you.