Get in Touch with LuckyWave
At LuckyWave, we are committed to providing a safe, fair, and enjoyable gaming experience for all our players. If you have a question, concern, or simply need assistance, our dedicated support team is available 24 hours a day, 7 days a week to help you.
Customer Support
Our support team is on hand around the clock to assist with account queries, deposits, withdrawals, bonuses, and any other matters related to your LuckyWave experience. You can reach us through the following channels:
- Live Chat: Available 24/7 directly from the LuckyWave website. Simply click the chat icon to connect with an agent instantly.
- Email: Send your query to our support team and we will aim to respond as promptly as possible.
Before You Contact Us
You may find an immediate answer in our Help Centre. Common topics include:
- How to claim the welcome offer: 100% up to £150 + 30 free spins (min deposit £10; bonus expires in 14 days; 30x wagering; 18+ only)
- Minimum deposit: £10
- Minimum withdrawal: £20
- Accepted deposit methods: Visa, Mastercard, PayPal, Skrill
- Withdrawal methods and timescales: Visa, PayPal, Skrill — e-wallets 0–12 hours, cards 2–3 days
- Weekly cashback eligibility and terms
- Account verification requirements
Responsible Gambling
LuckyWave is operated by LuckyWave Gaming Ltd and is fully licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-099999-R-123456-001. We take responsible gambling seriously. If you feel that your gambling may be causing harm, please contact our support team immediately — we can help you set deposit limits, cooling-off periods, or self-exclusion options.
You can also seek free, confidential support from organisations such as GamCare and BeGambleAware. Gambling should always be fun. Please gamble responsibly. 18+ only.
Restricted Territories
Please note that LuckyWave does not accept players from the following countries: United States (US), France (FR), and the Netherlands (NL). If you are located in a restricted territory, we are unable to open or maintain an account for you.
Company Information
| Detail | Information |
|---|---|
| Brand Name | LuckyWave |
| Operating Company | LuckyWave Gaming Ltd |
| Regulatory Authority | UK Gambling Commission (UKGC) |
| Licence Number | 000-099999-R-123456-001 |
| Year Launched | 2020 |
| Support Availability | 24/7 |
We value every player and strive to respond to all enquiries as quickly as possible. Thank you for choosing LuckyWave.